Zadarma Sponsors ContactBabel's AI Call Analytics Research Report

Dec 17

LONDON, England, December 15, 2023 (VSNewsNetwork.com) - ContactBabel, an analytical research house, has released a comprehensive report on AI-enabled call analytics in UK and US businesses. This research, significantly sponsored by global VoIP telecommunication provider Zadarma, delves into the current adoption levels and practical application of AI technologies in business settings.

The report, focusing on AI tools such as speech analytics and speech recognition, reveals their increasing utilization in call center environments. According to the research, speech analytics is predominantly employed for rapid analysis of calls, while speech recognition serves as a crucial tool for real-time speech-to-text conversion, essential for businesses requiring conversation transcripts.

ContactBabel's research compiles various statistics and charts, illustrating the growing acceptance and implementation of AI-based technologies, especially in call centers. The report examines how these analytical tools are employed for both pre and post-call analysis, aiding in evaluating conversations for tone, clarity, and adherence to protocols. The findings suggest that such tools are instrumental in maintaining consistent customer service standards and identifying areas for improvement.

One of the key takeaways from the report is the enhancement of sales effectiveness and time efficiency gained through AI call analytics. The research highlights how analysis of sales call data can pinpoint specific areas needing refinement in customer service strategies. Additionally, AI-based tools are portrayed as beneficial for reviewing significant call discussions, resolving disputes, and training purposes, thereby improving overall call center performance.

The integration of VoIP technology with AI is seen as a potential game-changer, poised to elevate user experiences and enhance communication quality in business services. AI-enabled tools, as per the report, enable organizations to effectively utilize data from VoIP phone systems. The research underscores the role of AI in redefining communication processes and augmenting interactions between businesses and individuals, particularly in call center operations.

The full report is available for review at https://zadarma.com/en/blog/customer-interaction-analytics-research.

For more information, visit https://zadarma.com/en/.

Source: Zadarma via Newswire