PowerPhone Campaigns for 911 Telecommunicators to Be Recognized as First Responders

Mar 19

MADISON, Conn., March 19, 2024 (VSNewsNetwork.com) - PowerPhone, an emergency communication solutions company, has launched an initiative advocating for 911 telecommunicators to be officially recognized as first responders. According to a company press release, this move seeks to highlight the essential role these professionals play in emergency response systems and to secure them the benefits and support commensurate with their critical function in public safety.

Chris Salafia, President and CEO of PowerPhone, emphasized the importance of this recognition, stating, “We firmly believe that 911 telecommunicators are the backbone of emergency response, serving as the lifeline between individuals in distress and the assistance they urgently need.” Salafia pointed out the current oversight in acknowledging the vital role of these professionals, “Despite their critical role, these dedicated professionals often operate in the shadows without the official recognition that their status as first responders would afford them.”

The campaign underscores the significant impact that recognizing 911 telecommunicators as first responders would have, including access to enhanced training, better mental health support, and integration into the first responder community. These changes aim to improve the overall effectiveness and resilience of emergency response systems by acknowledging and supporting the individuals who serve as the first point of contact in crisis situations.

Salafia further elaborated on the necessity of this change, “911 telecommunicators are the unsung heroes who orchestrate emergency response with poise and precision. It's time we officially recognized their pivotal role by designating them as first responders. This is not just about acknowledgment; it's about providing the support and benefits they deserve for the critical work they do every day.”

For more information on PowerPhone’s advocacy efforts and services, visit www.powerphone.com.

Source: PowerPhone via Newswire