Axela Technologies Debuts AI Platform for Community Association Collections
MIAMI, April 2, 2024 (VSNewsNetwork.com) - Axela Technologies has introduced Auto-Submit, an artificial intelligence platform designed for the efficient management of delinquent accounts within the community association management (CAM) industry. This platform aims to enhance the recovery process of past-due assessments critical for community financial health.
Auto-Submit's integration with leading accounting systems automates the enforcement of collections policies and the submission of unit accounts, ensuring uniformity and compliance across client portfolios. "Clients can now set it and forget it," Michael Jenner, Chief Operating Officer at Axela, stated. "They configure the settings, and the system executes the process, beginning to end. It allows boards and managers to put their collections on autopilot."
The AI platform also addresses the challenge of managing high volumes of communications, automating the response to incoming emails and the archiving of phone conversations. Jenner highlighted the necessity of this feature, saying, "We had to make a choice. Either we extend the response times, or we utilize the latest technology to cut them down, in this case to near-immediate."
After months of testing, the AI's capability to accurately summarize, categorize, and respond to emails has achieved a 99% accuracy rate, allowing for autonomous operation. Although human agents continue to handle calls, the AI supports the process by transcribing, categorizing, and archiving these interactions for improved compliance and quality assurance. Jenner added, "It’s one of those invisible features that ends up improving your QA processed by a factor of 10, which means more efficiency which drives down cost."
With the launch of Auto-Submit, Axela Technologies reaffirms its commitment to leveraging technology to solve industry challenges. The company is encouraging both existing and prospective clients to explore the platform's features and its potential impact on collections management.
For more information about Axela Technologies and the Auto-Submit platform, visit www.axela.com.
Source: Axela Technologies via Newswire
